I. Scope of application 
Our General Terms and Conditions apply to the dispatch of goods within Switzerland and Liechtenstein, the sale of products & services in our branches at Zurich Airport. Deliveries to other countries are not possible. By placing an order, the customer recognises the GTC. Corresponding sections also apply to established cermony branch(es)

II Conclusion of contract
2.1 The contractual partner is cermony GmbH, Rebbergstrasse 15, 8425 Oberembrach, hereinafter referred to as ‘cermony’.

2.2 Orders are placed online on the order page of the online shop at www.cermony.swiss. The offers in the online shop are merely an invitation to submit an offer. The order is binding for the customer. The customer is responsible for the online order and the order is processed without further enquiry as it is received by cermony.

2.3. cermony is free to refuse to process an order at any time without giving reasons. In this case, cermony will inform the customer. A purchase contract is only concluded when cermony despatches the ordered products or confirms despatch to the Customer. cermony accepts no liability for transmission errors or incorrect entries on the PC by the customer.

2.4 Appointments for services can be booked online, by telephone or in-store. The booking will be confirmed by email. Appointments can be canceled up to 24 hours in advance at no cost. If an appointment is canceled at short notice (less than 24 hours before the appointment), an alternative appointment can be arranged immediately free of charge, which must take place within 30 days of the initial appointment. Without an alternative appointment, the missed appointment will be charged in full, including a processing fee. If an appointment is not kept without consultation, we will be forced to charge the amount for the booked treatment plus a processing fee. 
IBAN for payment of the fee: 
CH90 0483 5255 6568 0100 0 
For the attention of: cermony GmbH, Rebbergstrasse 15, 8425 Oberembrach

III Products
3.1 Products
Product and service information in the cermony online shop and on the homepage is non-binding and no liability is accepted for the accuracy, completeness or currency of the information. Information can be changed by cermony at any time. Quality standards, indications of origin, samples and specimens of the products are also non-binding and may be changed at any time.

3.2 Services
Customers are responsible for informing the treating beautician or masseur of any health complaints and restrictions that need to be taken into account.
which must be taken into account. Cermony accepts no liability for damage to health.

IV. Prices / Shipping costs
4.1 All prices are in Swiss francs and include VAT. The prices do not include shipping costs. We reserve the right to change prices at any time.

4.2 Shipping costs will be charged additionally. The flat rate is CHF 12.50 per order received, but may be higher depending on the weight. These costs are waived for orders over CHF 100. The minimum order value is CHF 50. Delivery outside Switzerland or Liechtenstein is not possible.

V. Availability
cermony does not guarantee the availability of the ordered products and reserves the right not to deliver ordered items, for example if they are not available or not available in full. Articles that are not delivered will not be delivered by cermony after they become available and must be reordered if desired.

VI Delivery conditions
6.1 Delivery dates and deadlines are non-binding approximate times. The customer cannot derive any rights from non-compliance with them. The customer is obliged to accept and pay for the goods.
Delivery date: If goods are in stock. Order processing only on working days (Mon-Fri) 3-5 working days

6.2 Delivery locations
Within Switzerland and Liechtenstein.6.3 Delivery will be made by economy mail, on request also by A Mail (additional postage costs will be charged).

VII Terms of payment
7.1 Only an address in Switzerland or Liechtenstein is accepted as the billing address.

7.2 Payment methods for customers with a customer account from the 1st order: American Express, JCB, Mastercard, Maestro, VISA, Visa, Electron, VPAY or Twint

7.3 Until full payment of the price and all costs incurred, including interest on arrears, the goods remain the property of cermony. If the customer defaults on payment of the purchase price, cermony is authorised to withdraw from the contract without further ado and to take possession of the goods.

7.4 Service purchases in cermony branches are due immediately in cash or by means of the above payment methods & Twint (see section 7.2). Unpaid services will be invoiced and must be paid within 5 days. A processing fee of up to CHF 50 per invoice will be charged for additional expenses.

VIII. Right of cancellation and return of goods
8.1 Goods which the Customer has received in response to his/her order may be returned to cermony by the Customer within ten days of receipt without giving reasons, provided that the goods are unused, in their original packaging and in perfect condition. The return of the goods is deemed to be a cancellation of the order. The return of the goods is at the expense, liability and risk of the customer, unless there is an incorrect delivery on the part of cermony.
Please send returns to cermony GmbH, Rebbergstrasse 15, 8425 Oberembrach. Any returns will be credited to the customer's account. The credit note will be applied to subsequent orders placed by the customer with cermony. The credit note will be paid out on request.

IX. Exclusion of liability and warranty
9.1. cermony accepts no liability for errors in illustrations, prices, texts or due to late or non-delivery. When the goods are handed over to the carrier, cermony has fulfilled all obligations arising from the Customer's order and the benefit and risk of the goods are transferred to the Customer. In particular, cermony is not liable in the event that goods are not handed over directly to the Customer by the carrier, but the goods are deposited on the Customer's doorstep, with a neighbour or similar in the Customer's absence.

9.2 The customer is obliged to inspect the goods immediately upon receipt and to notify cermony of any defects in writing (by e-mail) within seven days of receipt of the goods. In the event of defects, the Customer only has the right to demand a replacement delivery or a reduction in the purchase price, whereby the Customer is not entitled to these rights in the case of minor defects.
Furthermore, cermony assumes no guarantee in connection with its website, neither for its content nor for the fact that the website is available to the customer or third parties.

X. Data protection and intellectual property rights
10.1. cermony processes and uses personal data within the framework of the applicable data protection laws for order processing and to maintain customer relationships through advertising measures. The data required for this is only passed on to the service providers commissioned by cermony for the purpose of despatch. In addition, we refer to cermony's privacy policy.

10.2 All image material used by cermony is protected by copyright and may only be used by the Customer with express consent.

10.3 The Internet pages of cermony may contain links to third-party websites. Websites of third parties may refer to cermony websites. cermony accepts no responsibility for such websites and their content, for the products, services or other offers they provide or for compliance with data protection regulations and distances itself from them. The activation of a link is at the user's own risk.

Further information can be found in our privacy policy.

XI. Applicable law and place of jurisdiction
The legal relationship between the customer and cermony is subject to substantive Swiss law. The place of jurisdiction is Bülach, whereby cermony is also authorised to take legal action at the Customer's registered office. The registered office of cermony is the place of fulfilment.

Entry into force
These GTC apply from 01 January 2024